These questions relate only to the Allianz Assistance branded single trip and backpacker policies available on this website. If you have an annual multi-trip policy with us please check the FAQ page here. For information on other policies underwritten by AWP P&C SA and administered by Allianz Assistance or sold through our partners please refer to your policy wording for the customer service contact details.
The advice below was last updated on Tuesday 12th May 2020. To the best of our knowledge this information is correct at the time of writing.
Please also note that at the time of writing, for non-Coronavirus related claims, the standard terms of our travel insurance policies apply.
On 11th March 2020, the World Health Organisation (WHO) declared that COVID-19 is a pandemic. As a result, the general exclusion for claims arising from or relating to any epidemic or pandemic on our travel insurance policies is now enforced. Cover may vary depending on your date of purchase; please refer to the relevant FAQ below.
On 16th March 2020, the Department of Foreign Affairs (DFA) advised against all but essential travel outside of the Ireland until further notice. Please ensure you keep up to date with all government advice, as your single trip or backpacker insurance policy will not cover you if you travel against the advice.
You should also monitor official updates regarding the Coronavirus at the following sources:
Department of Foreign Affairs (DFA): https://www.dfa.ie/travel/travel-advice/
World Health Organisation (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019
For tips and advice on minimising your risk of catching Coronavirus, please refer to the HSE guidelines: https://www2.hse.ie/coronavirus/