Allianz Global Assistance

Claims Information

Our travel insurance policy document is available at the bottom of the page for you to print off.

Claims Procedure

You will often need to gather some information about your claim while you are away. The Making a Claim pages in the policy document gives details of the extra information we need for each type of claim. 

In a Medical Emergency

You must contact us immediately about any serious illness or accident where you have to go into hospital, return home early or extend your stay. We are open 24 hours a day, 365 days a year. 

Phone:   00353 1 637 3686 
Textphone: UK +44 (0)20 8666 9562 
Fax: UK +44 (0)20 8603 0204 

Quote Allianz travel insurance and the number on your policy confirmation. 

For minor illnesses or accidents needing simple outpatient treatment where the medical expenses are under €500, if possible, please pay the bills, keep the receipts and make a claim when you return home. 

Making a claim on your return home 
Visit, our online claims notification service where you can obtain a claim form by email.

You can also 
Phone: 01 448 48 48 Textphone: UK +44 (0)20 8666 9562 
Write to:
 Allianz Global Assistance, Claims Department, 18b Beckett Way, Park West Business Campus, Nangor Road, Dublin 12, D12 R297, Ireland 
Quote Allianz travel insurance and the number on your policy confirmation. 

Claims service 
Please fill in and return the claim form with all the information and documents we have asked for, as soon as possible. 

For all claims we will need the following:

  •          Your trip booking invoice (or invoices) and travel documents showing the dates and times of travel.
  •          Original receipts and accounts for all out-of-pocket expenses you have paid.
  •          Original bills or invoices.
  •          Details of any other insurance you may have that may cover the same loss, such as home or private medical insurance policies.
  •         As much evidence as possible to support your claim.