Coronavirus (COVID-19)
We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances.
We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.
Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.
In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.
We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Department of Foreign Affairs (DFA) has advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip.
Travel Insurance Glossary
You will not be covered if you travel outside the area you have chosen, as shown on your e-mail confirmation.
Europe
The Republic of Ireland, UK, Continental Europe, Mediterranean Islands, the Channel Islands, Isle of Man, Morocco, Algeria, Tunisia, Libya, Egypt, Israel, Turkey, Madeira, Canary Islands, the Azores, Iceland, Russia, Estonia, Latvia, Lithuania, Belarus, Ukraine, Moldova and Georgia.
Worldwide (excluding USA)
The Republic of Ireland, UK, Continental Europe, Mediterranean Islands, the Channel Islands, Isle of Man, Morocco, Algeria, Tunisia, Libya, Egypt, Israel, Turkey, Madeira, Canary Islands, the Azores, Iceland, Russia, Estonia, Latvia, Lithuania, Belarus, Ukraine, Moldova and Georgia.
Worldwide (including USA)
The Republic of Ireland, UK, Continental Europe, Mediterranean Islands, the Channel Islands, Isle of Man, Morocco, Algeria, Tunisia, Libya, Egypt, Israel, Turkey, Madeira, Canary Islands, the Azores, Iceland, Russia, Estonia, Latvia, Lithuania, Belarus, Ukraine, Moldova and Georgia.
Anyone you work closely with, and whose unexpected absence from work means that a senior manager or director for your business needs you to cancel or cut short your journey.
Two adults who have been permanently living together at the same address for more than six months and who will be travelling together. Cover will not apply unless both persons are booked to travel together.
A legally qualified doctor who holds the necessary certification in the country they are currently practising in, other than you or a relative.
The deduction we will make for the amount otherwise payable under this policy for each person insured, for each section, for each claim incident. For example a couple that both have personal possessions stolen from their bag and both incur a medical expense during the same journey, will have a total of four excesses deducted. Two of these will be for the two claims under section 5 (possessions) and two of these will be for the two claims under section 2 (medical).
Two adults and all of their children (including foster children) aged 17 and under if in full time education. All persons must live at the same address. Each adult can travel independently, however, all insured children must travel with at least one of the insured adults.).
Note: If you are divorced or separated and your children do not live permanently with you they can still be covered under this policy.
Your usual place of residence in the Republic of Ireland.
AWP P&C SA
A trip that takes place during the period of insurance which begins when you leave home and ends when you get back home or to a hospital or nursing home in your home country, whichever is earlier.
For Single-Trip cover:
You will only be covered if you are aged 64 or under at the date your policy was issued. - any other trip which begins after you get back is not covered. - a trip which is booked to last longer than 180 days is not covered. - you will only be covered for taking part in winter sports activities when the extra premium has been paid and this is shown on your insurance confirmation email.
For Backpacker cover:
You will only be covered if you are aged 35 or under at the date your policy was issued. - any other trip which begins after you get back is not covered. - a trip which is booked to last longer than 365 days is not covered. - you will only be covered for taking part in winter sports activities when the extra premium has been paid and this is shown on your insurance confirmation email
For single trip and backpacker cover:
Cancellation cover begins from the issue date shown on your insurance confirmation email and ends at the beginning of your journey. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey.
For annual multi-trip cover:
Cancellation cover begins on the start date shown on your insurance confirmation email or the date you booked your journey, whichever is the later and ends at the beginning of your journey. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey.
For single trip, backpacker and annual multi-trip cover:
All cover ends on the expiry date shown on your insurance confirmation email, unless you cannot finish your journey as planned because of death, injury or illness or there is a delay to the public transport system that cannot be avoided. In these circumstances, we will extend cover free of charge until you can reasonably finish that journey.
A person who has their main home and is registered with a doctor in the Republic of Ireland and has not spent more than six months abroad during the year before the policy was issued.
Any person that has booked travel with you on your journey.
Allianz Assistance who administer the insurance on behalf of the insurer.
Each person shown on your e-mail confirmation, for whom the appropriate insurance premium has been paid.
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