We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances. 

We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.

Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.

In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.

We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Department of Foreign Affairs (DFA) has advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip.