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Allianz Global Assistance

Travel to Turkey

Important information for Allianz Global Assistance customers

29th June 2016 


On 28th June, 2016, at least 36 people were killed and dozens more wounded following a terrorist attack at the Ataturk International Airport in Istanbul, Turkey. Our sympathies go out to those who have been affected by this act of terrorism.

The Foreign and Commonwealth Office (FCO) is urgently seeking further information in relation to the position of travel and safety for travellers.

Although flights to and from Ataturk International Airport are resuming gradually, some flights due to land at Ataturk Airport have been halted or diverted and British Airways has cancelled flights to Istanbul today (29th June) and are awaiting information from authorities prior to resuming. Speak to your carrier for updated travel information before travelling to the airport. If you are in the area please follow the advice of the local security forces.

Those travelling in Istanbul are advised to monitor local media for advice from the authorities. Please remain vigilant at this time, particularly in the vicinity of police patrols and checkpoints and while travelling near crowded places and areas popular with tourists and foreign nationals, as these could be targeted by militants.

Due to the latest events, Allianz Global Assistance would like to advise its customers as follows:

If you have been forced to cut short your trip as a result of today's events in Turkey, then please speak with your tour-operator/ travel provider in the first instance regarding any payment that you may be entitled to as a result of curtailing your holiday. If you have any pre-booked travel, accommodation or unused excursions that cannot be refunded by the tour operator or travel provider, then please submit a claim as outlined in your policy wording.

If you have not yet travelled to Turkey and cannot as a result of the incidents, for example, if your Operator/carrier has cancelled the flight or if the FCO advises against all travel, please contact your tour operator or travel provider for a full refund. If your travel company cannot refund you your money, you may be able to ask them to rearrange your holiday destination or date. If you choose to cancel your trip of your own accord, your policy will not cover you for any cancellation costs that you may incur.

If you have bought a single trip policy for Turkeyand you cannot now travel because of transport services being suspended or cancelled and are not submitting a claim, then Allianz Global Assistance will refund your policy premium in full. Please in the first instance apply for this refund to the company that issued your policy.

If you have bought a single trip policy for Turkey and you would like to travel to another destination or on another date, please contact Allianz Global Assistance so that we can make the appropriate changes for you.

Contact us: 01 448 48 48