Coronavirus (COVID-19)

We’re working really hard to keep you in the loop as much as possible in the fast-changing circumstances. 

We want to help you wherever we can during these challenging times. If you’re struggling financially as a result of Coronavirus and are worried about the payments for your policy, or if you have a policy that you don’t think you’ll need now, such as an annual travel policy, please get in touch. We’ll discuss your options with you and work out how we can provide support.

Our call centres are very busy at the moment and we are trying to answer your questions as quickly as we can. If your query is non-urgent and you are not due to travel in the next two weeks, please don’t contact us yet, so we can prioritise people in need of urgent help or who are due to travel sooner.

In the meantime, we are regularly monitoring the situation and updating our Coronavirus single trip/backpacker and annual multi-trip FAQ pages. To find out more about the impact the outbreak is having on our travel insurance policies, please check the relevant FAQ before calling or emailing us.

We’d also like to highlight that travel insurance only protects against unforeseen circumstances getting in the way of your travel plans, so any policy you buy now will have very limited insurance coverage. While the Department of Foreign Affairs (DFA) has advised against all but essential travel indefinitely, you will not be covered under our travel insurance policies if you decide to go ahead with your trip. 

Family Travel Insurance


Travel insurance can help protect you and your family if things don’t quite go to plan. If you're heading on one family holiday this year, our Single Trip travel insurance can provide you and your loved ones with the cover you need. But, for jet-setting families planning more than one trip, our Annual travel insurance is the best option.

Thanks to our Bronze, Silver and Gold policy options, you can choose a level of cover and a claim limit that’s suitable for your needs. Depending on which travel insurance policy you choose, you’ll be covered for: 

  • Cancelling or cutting your trip short
  • Emergency medical and associated expenses
  • Loss of passport*
  • Delayed personal possessions
  • Lost, stolen or damaged personal possessions*
  • Loss of money*
  • Personal accident
  • Missed departures
  • Delayed departures
  • Personal liability
  • Catastrophes**
  • Mugging**
  • Pet care**

*Not available with Bronze cover

**Only available with Gold cover

Terms and conditions apply.


Frequently Asked Questions


If you take out an Annual travel insurance policy with us, then each adult (or a single parent) can travel independently. However, all insured children must travel with at least one of the insured adults for the cover to be valid. 


At Allianz, we understand that you’re heading on a family holiday to try new things and unlock a sense of adventure, which is why our travel insurance covers a number of sports and leisure activities as standard.

On dry land, you can try your hand at badminton in the hotel, take a cycling trip around the town or play golf at your local course. If you’d like to explore the ocean, you can snorkel under the waves, scuba dive to a depth of 30 metres (providing you hold a certificate of proficiency or you are diving with a qualified instructor), or go surfing. However, we do not provide cover for any professional sporting activity, any kind of racing except racing on foot, or any kind of manual work.

You can see a full list of the activities our policies automatically cover you for by checking your policy documents. Plus, we may be able to cover you for other activities that are not listed. To discuss your needs, please contact us 00353 1 619 3681 to learn more. Please note that an extra premium may need to be paid.

If you’re taking your family on a skiing holiday to somewhere like Chamonix or Tignes, then you’ll also need to purchase our Winter Sports and Ski add-on for your policy. This way, the whole family will be covered for a number of ski-related risks, such as delayed, lost, stolen or damaged ski equipment, piste closures, avalanche closures and unused ski pack costs. 
Backpacking is a great way to see the world. With our Backpacker travel insurance, you can experience the beauty of Canada and still have cover as you travel elsewhere. 

Canada’s incredibly popular with winter sports enthusiasts and it’s easy to see why. If you’re visiting the slopes of Whistler or the pistes of Mont-Tremblant, our Winter Sports and Ski insurance is suitable for most travellers. 

If you’re planning on taking multiple trips in addition to Canada this year, then our Annual travel insurance may be just right for you. Whether you’re seeing the sights of Toronto or admiring the beauty of Lake Louise, we can provide cover. 
If you’re taking the whole family on the holiday of a lifetime to Canada, you can place everyone on the same policy with our Family travel insurance for Canada. 

Only visiting Canada once this year? You’ll find that our Single Trip travel insurance for Canada is best for you. It can cover you for up to 180 days, so you have plenty of time to see this wonderful country. 
We understand that a lot of people want to take part in sports and leisure activities, which is why our travel insurance covers many as standard. But, if you fancy trying something more adventurous, then our Sports and Leisure add-on could help cover you. 

Canada’s a great place to visit in retirement. If you’re considering a visit to The Great White North, then you may find that our Seniors travel insurance is right for you. 

Canada’s a great place to visit in retirement. If you’re considering a visit to The Great White North, then you may find that our Seniors travel insurance is right for you.